Shipping and handling costs
AUSTRIA |
Shipping within Austria (up to 30 kg total weight):
We ship your order free of charge throughout Austria, regardless of the order value up to 30 kg gross weight.
FREE DOMESTIC SHIPPING MEANS: There are no shipping costs or other additional costs for you (except for bulky goods).
Shipping is via DPD. You also have the option of choosing delivery via Austrian Post for a small surcharge of €3,90.
GERMANY |
Shipping costs to Germany (up to 30 kg total weight)*:
up to € 100 order value: € 5, -
from € 100,- order value: FREE SHIPPING
SOUTH-TIROL |
Shipping costs to South Tyrol (up to 30 kg total weight)*:
up to € 200 order value: € 10, -
from € 200,- order value: FREE SHIPPING
EUROPEAN UNION |
Shipping costs EU / ZONE 1*:
(BE) Belgium, (CZ) Czech Republic, (DK) Denmark, (FR) France, (HU) Hungary, (IT) Italy, (LU) Luxembourg, (NL) Netherlands, (PL) Poland, (SI) Slovenia , (SK) Slovak Republic
Up to 30 kg total weight: € 15,--
Shipping costs EU / ZONE 2*:
(BG) Bulgaria, (EE) Estonia, (ES) Spain, (FI) Finland, (HR) Croatia, (IE) Ireland, (LT) Lithuania, (LV) Latvia, (PT) Portugal, (RO) Romania, (SE) Sweden
Up to 30 kg total weight: € 20,--
Shipping costs EU / ZONE 3*:
(CY) Cyprus, (GR) Greece, (MT) Malta
Only possible up to 20 kg total weight; Shipping via AUSTRIAN POST AG: UPON REQUEST!
SHIPPING TO OTHER COUNTRIES |
We also ship to various other countries upon request.
Since the shipping costs can vary greatly, we will make you an offer for the cheapest shipping option using POST AG, SPEDITION or parcel service after you have placed your order. The customer is responsible for any customs duties and taxes.
FORWARD SHIPPING (over 30 kg) |
On demand!
For orders over 30 kg, we will choose the most cost-effective shipping method for you using a freight forwarder or rail express shipping in order to keep delivery costs as low as possible for you. We will inform you in advance about the costs involved and will ship the goods immediately after receipt of payment or availability.
* This information only applies to packages or products up to a size (length) of 175 cm or a maximum girth of 300 cm. Other shipments are classified as bulky goods due to transport reasons! (Shipping costs for bulky goods shipments on request!)
Subject to surcharges for islands and hard-to-reach regions (you can find a list in PDF format HERE).
Note on sales tax (VAT)
For cross-border deliveries, the tax rate of the destination country applies. This means that the tax rate of the country to which the delivery takes place is used.
If you are logged in with your user account, the correct gross price (price with sales tax) will be displayed while you are shopping in the shop.
If you are not yet logged in or are ordering as a guest, the correct calculation can only be made during the order completion.
Therefore, there may be small price adjustments when the order is placed.
Payment methods
PayPal
You have the option of paying for your order via PayPal. Paypal enables free and secure processing via your bank account or credit card. After you have placed your order or paid, you will receive an automated order confirmation from us by email. The goods will be delivered to you immediately.
Credit card (Visa/Mastercard)
You can process or pay for your shop order quickly and easily with your Visa or Mastercard credit card. The data from your transaction is sent to our payment processor in an encrypted and therefore secure form SIX Payment Services (Austria) transmitted.
Klarna
With Klarna you can pay either with immediate transfer, on account or in installments. After completing the ordering process, you will be redirected to the Klarna payment page. You can pay there conveniently via your bank's online banking. “Sofort” is a certified payment system with verified data protection, which enables immediate delivery of the goods.
Prepayment
This payment method is particularly suitable if you are ordering from us for the first time and do not want to use any of the other payment options (Paypal, credit card, etc.). With the order confirmation you will receive our international bank details (IBAN) for the transfer. This means that the transfer is free of charge from the entire European Union! We will ship the goods to our bank account immediately after receipt of payment. (Please note that this method of payment results in a slightly longer delivery time as we have to wait for the bank receipt.) At a later date (applies to future orders) you can then order on account using your customer number.
Cash on delivery / cash payment (only possible for first-time orders from Austria):
If you wish, as a first-time orderer in Austria you can pay for goods in CASH when you take them over (= cash on delivery). This means that the parcel delivery company (DPD) collects the invoice amount directly from you when the goods are delivered. We will of course bear the cash on delivery costs incurred. Please make sure that you have the invoice amount ready in CASH.
Invoice (for regular customers):
If you are already a customer with an existing customer number, you can easily order goods on account. After you have placed your order, you will receive an automated order confirmation from us by email. The goods will be delivered to you immediately. After receiving the goods, you pay conveniently by bank transfer.
The order is binding; our general terms and conditions apply to all orders. The currently valid prices apply to every order.